Project managers have to be willing to be the bad cop.

It's not easy to manage projects and an effective PM sometimes has to play the bad cop role. In other words, the PM is sometimes the least popular person at a project team meeting because the PM is supposed to say what needs to be said. For a range of reasons, people show up to … Continue reading Project managers have to be willing to be the bad cop.

It’s a match! We both believe in exceptional customer service.

Customer service has always been a priority for me. Maybe the many days of customer orientation training I attended as a 16-year-old summer employee at Busch Gardens left a forever impression on me. Years later, I realize that customer service has been a core value for me in all of the units or departments I … Continue reading It’s a match! We both believe in exceptional customer service.

Project Management: Don’t it always seem to go. That you don’t know what you’ve got til it’s gone.

Of course I know Joni Mitchell wasn't singing about project management in Big Yellow Taxi. I also know that project management isn't always noticed...until it's gone. For the past two weeks, it's been gone and I'm noticing. My colleague, Fran Zablocki, is the project manager for the team I lead at mStoner and he has … Continue reading Project Management: Don’t it always seem to go. That you don’t know what you’ve got til it’s gone.

Said by a boss and not exactly motivational.

Yesterday, I wrote a post about "bad bosses" as one reason people leave jobs. I included some of my favorite, positive quotes from memorable bosses. Top of mind today are a few humdingers said to me by bosses. At last count, I think the total number of bosses during my career is somewhere around 17. … Continue reading Said by a boss and not exactly motivational.

Why people leave jobs (and why I’ve been lucky).

I'm not the first to say it, but here goes. People leave jobs because of bosses. Sure, pay, work environment, and challenging work are often relevant factors but relationships are key to job satisfaction. Florida State University's College of Business partnered in a study that showed that 40% of us work for bad bosses. This … Continue reading Why people leave jobs (and why I’ve been lucky).

On a scale of 1 – 10, how are we doing? Seriously.

The first time I officially supervised another person was 26 years ago. (It's true I'm the oldest of five children and hours of "babysitting" my siblings was a fine training ground for management.) Yep, I've had plenty of time to develop my own philosophy about performance management. And, I've experimented extensively with how to offer … Continue reading On a scale of 1 – 10, how are we doing? Seriously.

Do you supervise people? Here are some strong opinions about performance reviews.

The first time I officially supervised another person was 26 years ago. (It's true I'm the oldest of five children and hours of "babysitting" my siblings was a fine training ground for management.) Over the years, I've developed my own philosophy and pet peeves about performance management. I was planning to be a high school … Continue reading Do you supervise people? Here are some strong opinions about performance reviews.

Renewal and Rediscovery: two ideas I can get behind.

The UCDA Design Summit is scheduled for March 29-31, 2012. I feel fortunate to be participating in this annual event and, behind the scenes, I've been working with one of the program chairs, Christine Prado. Early on, I was struck by Christine's description of the conference theme. Renewal and rediscovery are two ideas I can get … Continue reading Renewal and Rediscovery: two ideas I can get behind.