You can’t use the internet in a given day without reading the word “resilience.” Tweets and LinkedIn posts regularly remind us that we should seek to develop it, claiming resilience is the key to a happy and productive career. Not only that, modern life demands it! A year ago, I wrote a blog post called, … Continue reading Resilience and the Right Path
Remember how you felt at the start, when you were looking for your first job? All you wanted was a toehold, a way in, a chance. But it felt like everyone else had control of your future. I got my first job out of college because I could type. And yes, I was taken aback … Continue reading Are you managing your career?
The fact is, when you have a job, you are going to run into bad leaders. Why? Because leadership is difficult. Even for those with natural leadership ability, it is not easy. As the saying goes, “People quit their bosses, not their jobs.” In earlier posts, I wrote about two extremes of leadership: the good … Continue reading What about you and the leaders you meet?
My earlier post identified leadership as the good, the bad, and you. I wrote about six behaviors typical of bad leaders. While the opposite of my six observations of the bad are a place to start, there will be no getting off easy for me. Here are my top six qualities of good leaders. You … Continue reading Do you know a good leader when you see one?
For simplicity’s sake, we can boil leadership down to: the good, the bad, and you. This is the first of three posts to cover all three. When the topic of leadership comes up, most people think first about “bad bosses” — they skip right over the good, to the bad. So here goes, I’ll use … Continue reading Leadership: The good, the bad, and you.
When you’re searching for your first job, you don’t usually concentrate on much beyond the starting salary and general aspects of the work you’ll do everyday. Once you land that first gig, you’ll breathe a sigh of relief and start managing any jitters about the first day. For most people, it takes hindsight to understand … Continue reading Your First Job: What you want out of it.
Many, many times, it's a love fest between the consulting team and the campus teams that engage us. True passion for the educational mission combined with demonstrated passion for the website work we're doing together are essential for incredible results. Why? Because large campus-wide initiatives are overwhelming and complex and mired in consensus decision making. … Continue reading Passion (for the work) leads to incredible websites.
Mentor is a real person, not a buzzword. Coach is a slam-dunk metaphor for manager. Managing people means you are responsible for helping them along. You know people don't come out of a box as exceptional performers, don't you? Yes, I know that individual (and team) performance is influenced by the knowledge, skills and abilities … Continue reading You know people don’t come out of a box that way, right?
Spoiler Alert: I'm not mincing words on this one. Steel yourself for stronger bolder language than usual from me and enjoy the post. Today is National Boss's Day. Despite its Hallmark holiday status since 1979, I wouldn't say that National Boss's Day is part of popular culture. Instead, complaining about a boss, movies about hating your boss, … Continue reading In the category of not as easy as it looks: Being Boss.
Customer service has always been a priority for me. Maybe the many days of customer orientation training I attended as a 16-year-old summer employee at Busch Gardens left a forever impression on me. Years later, I realize that customer service has been a core value for me in all of the units or departments I … Continue reading It’s a match! We both believe in exceptional customer service.