Your First Job: What you want out of it.

When you’re searching for your first job, you don’t usually concentrate on much beyond the starting salary and general aspects of the work you’ll do everyday. Once you land that first gig, you’ll breathe a sigh of relief and start managing any jitters about the first day. For most people, it takes hindsight to understand … Continue reading Your First Job: What you want out of it.

Passion (for the work) leads to incredible websites.

Many, many times, it's a love fest between the consulting team and the campus teams that engage us. True passion for the educational mission combined with demonstrated passion for the website work we're doing together are essential for incredible results. Why? Because large campus-wide initiatives are overwhelming and complex and mired in consensus decision making. … Continue reading Passion (for the work) leads to incredible websites.

You know people don’t come out of a box that way, right?

Mentor is a real person, not a buzzword. Coach is a slam-dunk metaphor for manager. Managing people means you are responsible for helping them along. You know people don't come out of a box as exceptional performers, don't you? Yes, I know that individual (and team) performance is influenced by the knowledge, skills and abilities … Continue reading You know people don’t come out of a box that way, right?

In the category of not as easy as it looks: Being Boss.

Spoiler Alert: I'm not mincing words on this one. Steel yourself for stronger bolder language than usual from me and enjoy the post. Today is National Boss's Day. Despite its Hallmark holiday status since 1979, I wouldn't say that National Boss's Day is part of popular culture. Instead, complaining about a boss, movies about hating your boss, … Continue reading In the category of not as easy as it looks: Being Boss.

It’s a match! We both believe in exceptional customer service.

Customer service has always been a priority for me. Maybe the many days of customer orientation training I attended as a 16-year-old summer employee at Busch Gardens left a forever impression on me. Years later, I realize that customer service has been a core value for me in all of the units or departments I … Continue reading It’s a match! We both believe in exceptional customer service.