Leading a campus-wide initiative: What can go wrong?

This is a post about leadership. It’s about the responsibilities of the individual asked to lead a campus-wide initiative. Here’s the context. You are leading something like a website relaunch, a redesign of the alumni magazine, or the deployment of an intranet. You’re a smart person so you've already rounded up executive support for the … Continue reading Leading a campus-wide initiative: What can go wrong?

What do you need when a web redesign is on the table?

I spend a lot of time with people who care about college and university websites. We talk on the phone, on Google Hangouts, or on campus during visits. I talk with people representing what happens in a day in the life of a university — the admissions dean, a web programmer, a professor, a fundraiser, … Continue reading What do you need when a web redesign is on the table?

The basic needs at the bottom of the (website) pyramid.

College. Intro psych class. Maslow's hierarchy of needs. Who remembers that? In Maslow's hierarchy, often depicted as a pyramid, physiological needs are those required for survival. When physiological needs aren't met, the human body will fail. Physiological needs are the most important; they are the bottom of the pyramid. Every day, I talk with clients … Continue reading The basic needs at the bottom of the (website) pyramid.

You know people don’t come out of a box that way, right?

Mentor is a real person, not a buzzword. Coach is a slam-dunk metaphor for manager. Managing people means you are responsible for helping them along. You know people don't come out of a box as exceptional performers, don't you? Yes, I know that individual (and team) performance is influenced by the knowledge, skills and abilities … Continue reading You know people don’t come out of a box that way, right?

In the category of not as easy as it looks: Being Boss.

Spoiler Alert: I'm not mincing words on this one. Steel yourself for stronger bolder language than usual from me and enjoy the post. Today is National Boss's Day. Despite its Hallmark holiday status since 1979, I wouldn't say that National Boss's Day is part of popular culture. Instead, complaining about a boss, movies about hating your boss, … Continue reading In the category of not as easy as it looks: Being Boss.

On a scale of 1 – 10, how are we doing? Seriously.

The first time I officially supervised another person was 26 years ago. (It's true I'm the oldest of five children and hours of "babysitting" my siblings was a fine training ground for management.) Yep, I've had plenty of time to develop my own philosophy about performance management. And, I've experimented extensively with how to offer … Continue reading On a scale of 1 – 10, how are we doing? Seriously.

Do you supervise people? Here are some strong opinions about performance reviews.

The first time I officially supervised another person was 26 years ago. (It's true I'm the oldest of five children and hours of "babysitting" my siblings was a fine training ground for management.) Over the years, I've developed my own philosophy and pet peeves about performance management. I was planning to be a high school … Continue reading Do you supervise people? Here are some strong opinions about performance reviews.

Watch out for 20-somethings on the job.

Much has been written about the millennials - how they work, what motivates them, and how to manage them. I have some on-the-job experience with this demographic because more than a third of the the people I've supervised in the past five years fall into this age group. Years working on a college campus was … Continue reading Watch out for 20-somethings on the job.