Picture this: Six people working on six different campuses are seated around a round table having lunch at a higher ed conference. Before the salad course ends, they’ve figured out how much they have in common. All are facing similar challenges — and more relevant to this blog post — all regularly experience the same … Continue reading OH in Higher Ed Circles: 6 things that drive us mad!
I have a personal philosophy about internal communication. Almost by default, people complain about it. Internal communication comes up as a workplace problem with some regularity. When it does, the song playing in my head has three verses: You'll never get 100% Leaders have to care about it You are responsible for staying informed Verse … Continue reading Here’s what I have to say about internal communication.
I've been the communication officer for a technology organization for about 7 1/2 years and by far, my favorite expression related to announcements about changes to campus technology services is "It'll be a seamless transition and the end users won't notice a change." The first time I heard this statement, I naively accepted it as … Continue reading It’ll be a seamless transition.
I had a lot of fun writing a response to Voltaire Miran's Proust Questionnaire. My reflections on communication for William & Mary's web redesign project appeared on the mStoner blog. Like College Web Guy, I am encouraged that serious conversations about content development are taking place more frequently on our campuses.
Why don't we enlist the people who learn, teach and work on our campuses as partners in the communication strategy? Why is it that good news, bad news, plans, and priorities of the university often appear in newspapers before the internal audience "knows?" After all, a strong internal communication program means that your faculty, staff … Continue reading Don’t make me read about it in the newspaper.